1. Introduction

At Cryptoclimbs, we recognize that privacy is a fundamental human right. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

Our Services are diverse and may include additional terms or product requirements (including age requirements) that apply to specific features. Any additional terms will be clearly available with the relevant Services and become part of your agreement with us when you use those Services.

Important: We are a non-custodial platform, which means we do not have access to your funds or private keys. You maintain complete control over your digital assets at all times.

2. Information We Collect

2.1. Information You Provide

We collect minimal information necessary to provide our Services. The only required information is your email address, which we use for account creation, communication, and security purposes. You may also choose to provide additional information such as:

• Virtual currency addresses for transactions
• Mobile phone number for two-factor authentication (optional)
• Other information you voluntarily provide through support requests or account settings

Commitment: Your email address, virtual currency addresses, mobile phone number, and any other information you provide will never be communicated to third parties unless you provide prior specific consent.

2.2. Device Information

When you access our mobile application or website, we may collect technical information about your device to ensure optimal service delivery and security. This may include:

• Hardware model and manufacturer
• Operating system and version
• Unique device identifiers
• Mobile network information
• IP address and browser type

This information is used solely for security purposes, service optimization, and fraud prevention. Device information will never be communicated to third parties unless you provide prior specific consent.

2.3. Blockchain Transaction Information

Due to the public nature of blockchain technology, your cryptocurrency transactions are recorded on public distributed ledgers. When you use our Services:

• Transactions may be relayed through blockchain network servers (nodes)
• Transaction details are publicly visible on the blockchain
• Exchange rates, balances, and transaction data may be read from or relayed to third-party blockchain servers

Note: We cannot guarantee the privacy of your Internet connection or blockchain transactions, as these are inherent characteristics of blockchain technology. However, we do not store or share your transaction history beyond what is necessary to provide our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services
• Security: To protect your account, detect fraud, and prevent unauthorized access
• Communication: To send you important updates, security alerts, and service notifications
• Compliance: To comply with legal obligations and regulatory requirements
• Support: To respond to your inquiries and provide customer support

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Information Sharing and Disclosure

All user information is strictly confidential. We do not share your personally identifying information with third parties, except in the following limited circumstances:

• With Your Consent: We may share information when you explicitly consent to such sharing
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Service Providers: We may share limited information with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements
• Aggregated Data: We may share anonymized, aggregated statistics (such as total user count) that cannot identify individual users

All Cryptoclimbs staff members are bound by strict confidentiality agreements and are trained in data protection best practices.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted using military-grade AES-256 encryption
• Access Controls: Strict access controls limit who can view your information
• Secure Storage: Your data is stored in secure, monitored facilities
• Regular Audits: We conduct regular security audits and assessments
• Non-Custodial Architecture: We never have access to your private keys or funds

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest security standards.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through your account settings
• Deletion: You can request deletion of your account and associated data
• Opt-Out: You can opt out of non-essential communications
• Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Services. You can control cookie preferences through your browser settings, though disabling cookies may affect some functionality.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

Cryptoclimbs reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a revised "Last updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Acceptance and Contact Information

By using the Cryptoclimbs website and Services, you signify your agreement to this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our support channels or email us at [email protected].

Last Updated: January 13, 2025